Let’s talk about a very real, very modern tragedy: My (current) favorite show, Madame Secretary, is about to disappear from Netflix. Six seasons of political drama, snappy dialogue, and all the diplomatic intrigue a human behavioral scientist could ask for. I’d been chipping away at it when, suddenly, Netflix drops the bomb—Madame Secretary will be gone in a few weeks, and I’m only halfway through. I just recently found the show and was on a binge-watch. Every night, I’d set myself up on the...

It’s dawn on the Indian Ocean. The deck of the aircraft carrier USS Enterprise is alive with activity. Crew members, clad in color-coded uniforms, scramble to prepare jets for launch. Steam billows from the catapult as the roar of engines builds—a powerful symphony of metal and might. The camera pans to an F-14 Tomcat preparing for takeoff. You feel your heart pumping as the jet's engines on the screen scream to life. Then, just as the plane hurtles off the carrier into the open sky, Kenny...

Caring about people enhances performance. But don't confuse caring for just being nice. It involves accountability.