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HERO Skills for Inclusion©

Developed by: Steve L. Robbins, PhD.

The HERO Skills© for Inclusion, developed by Dr. Steve Robbins, is a set of foundational skills essential for creating an inclusive culture – a culture in which people have a high sense of belonging and high levels of psychological safety. These individual level, meta-cognitive skills are the basis for emotional and social intelligence, and are necessary for cultivating relationships, strengthening relational bonds, and engendering trust. Practiced regularly and consistently they form a powerful set of tools in one’s toolbox for leveraging individuals’ talents, skills and perspectives and building high-performance teams.

 

The HERO Skills© naturally lead one to focus on people, that is putting people first. These skills are not just for the workplace. They can be very helpful for enhancing any social relationship, strengthening bonds with family, friends, and others. Below is a quick look at the HERO Skills© for Inclusion.

 

Defining the HERO Skills© for Inclusion

Below are succinct and simplified definitions of the HERO Skills©. While there exists many definitions of each of the HERO constructs, the definitions below will be used as working definitions to guide participants.

 

H - Humility is the ability to recognize and acknowledge one's limitations AND a valuing of others and their perspectives. 

 

E - Empathy is the ability to cognitively understand and emotionally share the feelings and perspectives of others. 

 

R - Reflection  is the ability to analyze one's thoughts, feelings, and actions, and evaluate their underlying motivations and consequences. 

 

O - Open-mindedness is the ability to step out of one’s psychological comfort zones and suspend immediate judgment to entertain diverse viewpoints and consider new ideas. 

 

Note that the definition of the skills includes a key word, “practice.” Without regular practice, the HERO Skills©are just a set of concepts that one may know and understand. Knowing and understanding the skills, while necessary, are not sufficient for regularly and competently performing the skills. The journey to skill mastery With that understanding, Dr. Robbins has developed a HERO Skills© practice program for organizations and individuals who want to pursue the mastery of the HERO Skills©.

HERO Skills Practice Program

Building neural circuitry (what neuroscience calls “long-term potentiation”) for desired skills is the main goal of practice. Well-developed neural circuitry raises the probability that practiced skills become mindless, automatic, or habitual. That is, it increases the chances that one, with little thought, will put the HERO Skills© into action on a regular basis. Dr. Robbins suggests a multi-week program of practice that involves learning, deliberate practice, and feedback. An example 5-week (can also be different length) is provided below.

 

Week One

  • In a 2-hour virtual session (optional in-person) session with Dr. Robbins* (or internal certified trainer), participants are introduced to and given an overview of the HERO Skills© for Inclusion

  • Participants form practice/accountability teams (approx. 4 to 6 people per team)

  • Develop and commit to a 5-week practice plan

  • Participants begin practicing the first HERO Skill, Reflection.

  • Practice team members meet for 30-minute session at the beginning of the week to share their practice plan, what they commit to practice for the week.

  • Practice team members meet for 45-minute session at the end of the first week to share, review, provide/get feedback, prepare for practicing next skill

  • *Optional: Take HERO Skills© Profile/Assessment (pre-practice assessment developed by Dr. Robbins)

 

Week Two

  • Practice HERO Skill, Humility

  • Practice team members meet for 30-minute session at the beginning of the week to share their practice plan, what they commit to practice for the week.

  • Practice team members meet for 45-minute session at the end of the week to share, review, provide/get feedback, prepare for practicing next skill

 

Week Three

  • 60-minute virtual session with Dr. Robbins (or certified trainer) to check-in 

  • Review, provide feedback and discuss progress

  • Practice HERO Skill, Empathy

  • Practice team members meet for 30-minute session at the beginning of the week to share their practice plan, what they commit to practice for the week.

  • Practice team members meet for 45-minute session at the end of the week to share, review, provide/get feedback, prepare for practicing next skill

 

Week Four

  • Practicing Hero Skill, Open-Mindedness

  • Practice team members meet for 30-minute session at the beginning of the week to share their practice plan, what they commit to practice for the week.

  • Practice team members meet for 45-minute session at the end of the week to share, review, provide/get feedback, prepare for practicing next skill

  • *Optional: Re-take HERO Skills Profile/Assessment (post-practice)

 

Week Five

  • 60-minute virtual session with Dr. Robbins (or certified trainer)

  • Get back results of HERO Skills© Assessment if taken

  • Review and discuss program progress

  • Next steps for personal practice and cascading to others

 

This example 5-week practice plan is just the start. Ongoing practice is necessary for mastery and creating the habits of being humble, engaging in empathy, pausing to reflect, and opening oneself to new and different people and perspectives.

 

*An optional HERO Skills assessment, developed by Dr. Robbins, can be utilized to track pre/post course growth. Cost is $250/person.

Cost

Cost for the HERO Skills© for Inclusive Leadership Program
 

The fee for the HERO Skills program, conducted in cohorts/teams is $30,000/cohort + $150/participant. A cohort can have up to 30 participants (a minimum of 6 participants is required). Additional cohort programs are $20,000/cohort + $150/participant.

 

Example Fees (costs include required online component and workbook)

First cohort of 20 participants = $33,000 ($30,000 + $3,000)

Second cohort of 25 participants = $26,250 ($20,000 + $6,250)

Third cohort of 22 participants = $23,300 ($20,000 + $3,300)

 

Note: The above fees are for virtual sessions. In-person sessions with Dr. Robbins, (first week of practice program only) are an additional $10,000 + travel-related expenses.

 

While the HERO Skills program is best done utilizing cohort groups facilitated by Dr. Robbins, it can also be done individually or in small groups, self-guided, utilizing an online component and workbook. Costs for these self-guided options are provided below.

 

            Individual (self-guided): $300/person

            Small Group (self-guided): $300/person

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